In the free version, the user is their own help desk. Technical support for the "full version" isn't just about fixing bugs; it’s about . Paid licenses include access to FortiGuard Labs , a global network that provides real-time updates on new malware signatures. Without this, the free client is essentially a lock on a door while the professional version is a 24/7 security guard. Conclusion
that includes technical support; phone and ticket support from are strictly reserved for paid license holders Upgrade Path Guide 1. Determine Your Licensing Needs In the free version, the user is their own help desk