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| Method | How it works | Typical Cost | | :--- | :--- | :--- | | | Buy or rent the official e-book (PDF format, DRM-protected) | $30-60 USD rental | | Cengage Unlimited | Subscription service – includes Egan’s book plus others | $15-25/month | | Amazon Kindle | Kindle format (can be read on PC/Mac with free app) | $40-80 USD | | University Library | Many schools provide free access to the e-book via their portal (ProQuest Ebook Central, EBSCO) | Free for students | | Google Books | Search – sometimes previews or purchase links appear | Varies |
The famous SOLER acronym is laid out with drawings and examples. It teaches that non-verbal behavior is 80% of the helping message. The Spanish edition adds cultural notes—for example, what "eye contact" means in different Latin American cultures.
Stage II: The Preferred Picture – "What do I want instead?"
