| Format | Usage | Example | | :--- | :--- | :--- | | | Quick updates | "How to upsell extra baggage on Air Europa app" | | SCORM modules (30-60 min) | Deep policy training | "New cancellation policy for Caribbean packages" | | Live Webinars (Teams/Zoom integrated) | Interactive Q&A | Monthly "Legal Updates for Travel Agents" | | Simulations | High-risk scenarios | "What to do during an overbooking at boarding gate" | | Assessments | Quizzes (80% passing score) | 10 multiple-choice questions on GDPR fines |
: Utilizing tools like the Globalia-Formación app, the group incorporates multimedia and interactive simulations to enhance knowledge retention. globalia portal empleados formacion
The data feeds into annual performance reviews and succession planning. An employee who consistently ignores formation is flagged for remedial action. | Format | Usage | Example | |
: Sales and customer service training for Halcón Viajes and Travelplan. Support and Access : Sales and customer service training for Halcón