If you need a legitimate copy, the feature request is simple but requires an investment:

Detailed documentation for production batches, often using Excel templates for advanced formatting.

Additionally, the user might not realize that they need to have an account or a valid license to access the software. Explaining that they need to log in to their Siemens account could be part of the solution. Also, offering contact information for Siemens support could help them get the assistance they need.