PSMReborn
Run the reset script:
Stop the service in services.msc . Navigate to ..\Tomcat\etc and edit conf.properties . Run the reset script: Stop the service in services
Since version 14 prioritizes email-based recovery, follow these steps to reset your password without the batch file: Launch SEPM : Open the Symantec Endpoint Protection Manager logon screen. Request Reset : Click the Forgot your password? Submit Details trigger the "Forgot Password" again
Restart the SEPM service, trigger the "Forgot Password" again, and look for the PasswordServlet ...\tomcat\logs\stdout-0.log Broadcom Community Option 2: Obtaining and Using resetpass.bat Run the reset script: Stop the service in services
If under an active support contract, Broadcom can provide a one-time reset utility after verifying ownership (requires proof of license and server ID).