Then 2, 4, 5, and 6.
| Error Message | Solution | |---------------|----------| | "Plugin not loaded" | Enable ActiveX in IE: Settings > Internet Options > Security > Custom level > Enable "Initialize and script ActiveX controls" | | "Connection failed" | Check if DVR/NVR IP is correct and pingable. Ensure port 80 is open. | | "Video stuck or green screen" | Disable hardware acceleration in browser, update graphics drivers, or reinstall plugin v3.05.26. | | "No audio" | Audio is not supported in this plugin version. | ussc-web-video-plugin-for-dvrnvr-v3.05.26
If you have installed the plugin but still cannot see video: Then 2, 4, 5, and 6
: Some antivirus programs, such as Sophos, may slow down the plugin's loading times; adding an exclusion for the web portal's IP can resolve lag issues. For more technical resources, you can visit the Hikvision Support Portal or check the DSS Security Resources Page for specific download links. troubleshooting a specific error, such as a "plugin not detected" message? RESOURCES | DSS SECURITY LLC | | "Video stuck or green screen" |